Intergenerational Community Building
Date: May 2024
Role: Researcher, Designer
Project Type: Human Centered Design

In the Spring of 2024 I took a Human-Centered Design class that consisted of 3 projects with external stakeholders. One of the projects was aimed to bridge the generational divide between college students and older residents in Claremont and neighboring communities through a sustainable, long-term engagement program. Me and a group of 4 other students and one elder co-learner used the design thinking process to address needs, and create solutions.
Double Diamond: Discover, Define, Develop Deliver.

Primary Research:
Feild Visits + Interviews

To kick-off the design process, we conducted a total of three interviews at the Pilgrim Place and focused on creating a personal connection with the potential users. Additionally, we observed the set up of the Pilgrim Place, learning about the pre-existing resources offered to the residents and design tactics put in place to foster an element of connection.
Findings :
1. A lot of residents voiced that "something is missing" in terms of her ability to connect with people in other generations while at Pilgrim Place.
2. While Pilgrim Place drew many residents with similar perspectives, there was a growing desire among the community for a greater variety of viewpoints and experiences.
3. Pilgrim Place residents already had a lot of pre-existing resources at their disposal
Concept Development:
User Personas + Goals


Ideating & Testing: Surveys + Stakeholder presentation

1. Local college students need mentorship
2. Local Elders who are interested in skill-sharing and fostering more community amongst the colleges would love a structured environment to facilitate intergenerational discussions
Ideas
1. Intergenerational chess club
2. Intergenerational poetry club with both students and elders discussing weekly readings and writing together
We quickly realized it wasn’t resources the Pilgrim Place was lacking but rather an accessible and organized Activity Menu that showcased all of the resources at the residents disposal.



Testing: Stakeholder Presentation
Our classroom testing and the tests with Maureen, an initial interviewee for our project who resides at a different Retirement Community, prompted us to ponder how we could extend the reach of this prototype to benefit a wider range of retirement communities. Additionally, it highlighted the abundance of privileges enjoyed by residents at Pilgrim Place.

Deliverables: Experience Prototype + Research Report

